Refund policy

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. For items purchased in-store, a refund is provided as store credit. For items purchased online, returns are eligible for a full refund if returned within 14 days after delivery.

Several types of goods are exempt from being returned and refunded. Shoes and Intimate or sanitary goods including swimwear cannot be returned nor refunded. We also do not accept hazardous materials, flammable liquids, or gases. 

Additional non-returnable items:
- Gift cards
- Personal care items

How to make a return

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

In-store

Bring your merchandise to our Merrick Park location with the original receipt. If you would like to exchange your purchase, we'll help you find the right item.

By mail
Access our returns section and enter your order details. We will provide you with a shipping label. Make sure to pack your return securely, in the original package, if possible, and include your printed invoice. Affix your shipping label to the package, making sure no other tracking labels are showing.

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 5 to 7 business days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pdepalmastore.com.

Sale items (if applicable)
Only regular-priced items may be refunded. All sales are final. 

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at info@pdepalmastore.com and send your item to CASIOPEA LLC, 350 San Lorenzo Ave Suite 2140 Coral Gables, Florida 33146 United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.